Frequently Asked Questions

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What is this portal for?

This portal is a new initiative that provides easy access to the various areas dedicated to travel agencies: information and training, and Disneyland Paris bookings

I am not a travel agency.

This portal is dedicated exclusively to travel agents. For information about our destination, we invite you to visit the Disneyland Paris site (

I forgot my password.

Click on "Reset Password", on the login page, which will allow you to reset it.

My password does not work.

Please check that you have entered the password correctly (uppercase, lowercase and numbers). After five attempts, your password will be disabled. It will have to be reset. To do this, click on "Reset Password", on the login page. If you are still having trouble connecting, go to the "Contact" section.

I have not received the emails containing my username and password. What should I do?

Please inform us via the "Contact" section, on the login page.

This is my first visit. What should I do?

Two separate emails have been sent to your email account, one containing your username and the other a temporary password. Enter these in the corresponding fields.